Refund and Returns Policy - Toner Ink Express
At Toner Ink Express, we strive to provide our customers with high-quality printer cartridges and exceptional service. We understand that occasionally, you may need to return a product or request a refund. This Refund and Returns Policy outlines the process and guidelines for returning items and seeking refunds. By making a purchase on our website, you agree to comply with the following terms:
`1. Eligibility for Returns and Refunds
1.1. We accept returns and provide refunds for the following circumstances:
a) Damaged or defective products
b) Incorrect items shipped.
c) Order cancellation before shipment..
2. Return Process
2.1. To initiate a return, please follow these steps:
a) Contact our customer service within 7 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
b) Clearly write the RMA number on the outside of the package.
c) Ship the product back to us in its original packaging, along with all accessories and documentation included.
3. Return Guidelines
3.1. The following guidelines apply to all returns:
a) Products must be returned in their original condition, unused, unopened, and undamaged.
b) Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
c) We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refund Process
4.1. Once we receive and inspect the returned item, we will process the refund as follows:
a) Refunds will be issued using the original payment method used for the purchase.
b) Shipping charges, if applicable, are non-refundable.
c) The refund amount will exclude any applicable restocking fees, as specified below.
d) Please allow a reasonable processing time for the refund to be reflected in your account.
5. Restocking Fees
5.1. In certain circumstances, a restocking fee may be applied to returned products:
a) If the returned item is not in its original condition, damaged, or missing parts, a restocking fee of up to 20% may be deducted from the refund amount.
b) Restocking fees will be assessed on a case-by-case basis, depending on the condition of the returned product.
6. Exclusions
6.1. The following items are not eligible for returns or refunds, unless they are damaged or defective upon arrival:
a) Opened or used printer cartridges.
b) Products that have been tampered with, altered, or modified.
7. Customer Support
7.1. Our customer support team is available to assist you with any questions or concerns regarding returns and refunds. Please contact us through the designated customer service channels specified on our website.
8. Changes to the Policy
8.1. Toner Ink Express reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Note: This Refund and Returns Policy is in addition to your statutory rights and does not affect your legal rights as a consumer.